Privacy Policy

Who we are

Pinage Holdings is the company behind Pinage, a digital signage management system. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Contact form information

When you use our contact or callback forms, we collect:

• Your name
• Email address
• Phone number (if provided)
• Company name and role (if provided)
• Details about your locations and screens (if provided)
• Your message or enquiry

Website usage information

We may automatically collect standard technical information such as IP address, browser type and version, pages visited, referring website, and device type. This is collected through standard web server logs and used solely for website analytics and security purposes.

How we use your information

• Respond to your enquiries and callback requests
• Prepare for and arrange calls with our team
• Provide information about Pinage digital signage services
• Improve our website and services
• Comply with legal obligations

Legal basis for processing

• Legitimate interests: to respond to your enquiries and provide information about our services.
• Consent: where you have explicitly provided consent for specific communications.

Data sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

• With trusted service providers who help us operate our website (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger

Data retention

• Contact and callback submissions: up to 2 years from last contact
• Website analytics data: up to 12 months

Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Request data portability
• Withdraw consent (where processing is based on consent)

Audience feedback & privacy

Pinage's audience feedback feature detects only that a face is present in front of a screen. It does not perform facial recognition, does not identify individuals, and does not store images or video. Counts are anonymous and aggregated, and no personal data about viewers is collected.

Cookies

Our website may use essential cookies necessary for it to function properly. We do not use tracking cookies or third-party advertising cookies.

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International transfers

Your personal data is processed within the UK. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information.

Children's privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

Changes to this notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will post any updated notice on our website.

Contact us

If you have any questions about this privacy notice or wish to exercise your rights, please contact us via our contact page or email sales@pinage.co.uk.